End-of-Life (“EOL”) Policy

Definitions

For purposes of this policy, the following definitions apply:

Products reach the end of their product life cycle for a number of reasons. These reasons include market demands, technology innovation and development driving changes, or the products simply mature over time and are replaced by other Products with functionally richer technology.   We set out below our EOL Policy  to help customers manage EOL transitions and to migrate to alternative [GroupNexus] products, and technology and services.

GroupNexus’s End of Life Policy (“Policy”) applies to hardware, software and services, including maintenance agreements and combinations of any of the foregoing.

The purpose of this policy is to document the requirements for the End of Life (EOL) for  GroupNexus product, equipment, hardware, software and services (“Product”).

This Policy applies to EOL notifications made on or after 1st January 2021.

Policy (applicable only if you have an active maintenance contract for Product)

  • Notification of end of supply is typically six (6) months before EOS date. EOS date is the date on which GroupNexus will no longer sell, loan or otherwise supply or provide the specified Product. From and after the EOL Notification Date GroupNexus will not enter maintenance agreements for a term that goes beyond LDOS. Maintenance agreements entered into before EOS date will not be renewed for a term beyond LDOS. The following limited support will be available for the Product from EOS date: Replacement parts for hardware will be available for the Product from EOS date until stock depleted. GroupNexus will not replenish stock from and after LDOS.
  • Notification of end of supply is typically six (6) months before EOS date. EOS date is the date on which GroupNexus will no longer sell, loan or otherwise supply or provide the specified Product.
  • From and after the EOL Notification Date GroupNexus will not enter maintenance agreements for a term that goes beyond LDOS. Maintenance agreements entered into before EOS date will not be renewed for a term beyond LDOS.
  • The following limited support will be available for the Product from EOS date: Replacement parts for hardware will be available for the Product from EOS date until stock depleted. GroupNexus will not replenish stock from and after LDOS.
  • Replacement parts for hardware will be available for the Product from EOS date until stock depleted. GroupNexus will not replenish stock from and after LDOS.